FAQ

Reservations can be made via WhatsApp at 0770583776 or at contact@zenpetclub.ro.
They can also be done directly at our location located in- Toamnei street 18, Bragadiru (Ghencea Extension area).

We will answer your questions between reception opening hours: Monday-Friday: 8-19, Saturday-Sunday 8-17.

The conditions for the accommodation of the puppy are:

• to be used to living indoors
• to be sociable with furries of his size
• have all vaccinations and deworming (internal and external) up to date
• the vaccine against kennel cough made at least 14 days before the day of accommodation, if he does not already have one within the deadline.
• if she is an unspayed female, we cannot house her if she is on or around her menstrual cycle.
  
  *All this must be found in the puppy's health card, which you will present at the accommodation.

The conditions for the kitten's accommodation are as follows:

• to have a mandatory vaccination schedule (due or done at least 14 days before accommodation)
• deworming (internal and external) within the term

* All this must be found in the cat's health card, which you will present at the accommodation.

Check in :
Monday - Friday: 3:00 PM - 7:00 PM
Saturday – Sunday: 3.00 PM– 5.00 PM

Check out:

Monday – Friday: 8:00 PM – 2:00 PM
Saturday – Sunday: 3pm – 5pm

CHECK IN AND CHECK OUT OUTSIDE THESE HOURS WILL BE CHARGED ADDITIONALLY with 50% of one night's accommodation.

*CHECK IN AND CHECK OUT  CANNOT BE MADE OUTSIDE OF THE RECEPTION SCHEDULE (example: 7:00 a.m. or 8:00 p.m.)

The early check-in/late check-out fee is applied to cover the additional costs associated with preparing the room early or keeping it available after the standard check-out time.
This ensures flexibility for customers and allows us to efficiently manage the cleaning and maintenance schedule.
Paying an early check-in or late check-out fee allows us to organize resources and staff so that we are ready for your arrival or departure.

We only offer accommodation for dogs and cats.

Sure, will wait with love to meet!
Visits se can only be made in the base of a scheduling in in advance and only in the reception program.

We will communicate this aspect to you and/or manage the situation together. We can offer him food from our pet shop, which you will pay at check out.

There is always staff in the building, but they intervene only in cases of major emergency. You can opt for the extra webcam option, in which case you can help us report any issues you notice.

• health card
• his usual food or you can buy it from our pet shop.
• litter (in the case of cats) or you can buy it from our Pet shop
• anything that will make it feel at home is welcome; that can mean- blanket, toys, etc…

If a medical problem arises, we will immediately contact you to determine together which is the best option.- If we are unable to-contact you, we will contact the veterinary clinic with which we have a close collaboration.

Our staff is trained to recognize signs of discomfort or health problems.

Every day we guarantee at least 5 minutes play and love session for each kitten.

For extra play time and companionship, we offer the Cat sitter service.

Details : https://zenpetclub.ro/servicii-optionale/

Yes! We make sure that your pet is taken from home, subsequently benefits from our accommodation services and at the end, he will return home in the best condition.

* The-pet must be accompanied (brought) by the owner to the Zen Pet Club transport car.

* Pet Taxi service is offered for the city of Bucharest and Ilfov County.
Details : https://zenpetclub.ro/servicii-optionale

Yes, we only administer oral and topical treatment (external use, applied directly to the skin)

We can only administer the treatment between 8:00 a.m. and 8:00 p.m

We do not administer injectable treatments

*We only administer treats to cats if they take them with food.

This service (medical treatment) is for a fee.

The rate is 40 lei/day.

The damage caused in their rooms by the furry (valid only for dogs) will be subsequently borne by their owners in the amount of the value of the destroyed object or/and the cost of the repair work.

Ex: destruction of the floor.

Yes, this service is scheduled, in the limit of availability, with the little 48 hours before the day of departure (check-out ).
For rates va please to contact reception.

At Zen Pet Club , we ensure that every puppy has part of a stay full of fun activities. These vary in depending on preferences and the needs of every quadruped.
In the hotel's standard program, furries have part of 3 exits to play which totals about 2 hours of activities in the outer spaces.
In plus, you can opt for other additional services, such as:

• for energetic puppies, we recommend Extra Play in the play areas;
• for those who want more human interaction, we recommend Pet Sitting;
• during the summer, for lovers of water sports, you can opt for you can opta pentru Aqua Play, an activity much loved by the majority the furry ones.

Accommodation can be booked on the basis of the order issued by the CLIENT and accepted by ZEN PET CLUB with an accepted advance (guarantee) of the first two nights of accommodation. If the reservation is only for one night, the equivalent will be paid.

The deposit is considered non-refundable and does not apply to other bookings.
You can find more details here: https://zenpetclub.ro/en/politica-rezervare-si-anulare/