The accommodation reservation is made on the basis of the order issued by the CLIENT and accepted by SC ZEN PET CLUB SRL and with the payment of an advance (guarantee) of the first two nights of accommodation..
If the reservation is only for one night, the equivalent will be paid..
The advance is considered non-refundable.
The reservation is made by email or the Whats app and/or will include: the name and/or first name of the owner of the furry, the name of the furry, breed, age, length of stay, phone number and/or all additional services requested (eg: webcam, pet sitter, transport, etc.) if applicable.
Zen Pet Club will issue an invoice (or a link for online card payment) for the amount of advance or full payment (as applicable).
Afterwards, it is necessary to send us proof of payment to the address firstname.lastname@example.org or on Whats app, which represents the guarantee of the reservation.
Failure to pay the advance or full payment (as the case may be) within the stipulated period, leads to the automatic cancellation of the reservation.
After confirming the payment, the client will receive the reservation details via whats app or email.
The payment accepted is in cash, by credit card (Visa, Mastercard, Maestro) at at the reception, online with the card or by bank transfer.
The payment accepted is in cash, by credit card (Visa, Mastercard, Maestro) at the reception, online with the card or by bank transfer. The advance payment could be made online with your personal or company card, ) conditions of full safety. Accepted cards are those issued under the logos VISA (Classic and/or Electron) and/or MASTERCARD (including Maestro, if they have a CVV2/CVC2 code). No additional transaction fees are charged. Card data can be processed exclusively on PlatiOnline servers. The safety of your information is guaranteed by the fact that PlatiOnline does not store your confidential card data, but sends it encrypted over a secure connection to the processing bank. This way your information is safe. On the cardholder's statement, the online card transaction will appear with the name ZenPetClub. Regardless of the currency you have in your account, transactions can be made in lei, at the exchange rate of your bank
The difference between the accommodation and any additional services will be made at check-in, at the hotel reception, except in the case where the customer also wants to transport the pet from home to the Zen Pet Club hotel. In this case, all the services will be paid in full in advance.
Cancellation and No and/or Show Policy
* Amounts related to services not used or changed during the Client's accommodation will not be refunded.
eg: the early departure of the Client or the postponement of the accommodation by one or more days.
Hotel policy changes
Hotel policy may be changed without prior notice.
For special offers, the Terms and Conditions may be modified as appropriate. The terms presented in the offers supersede the above terms and conditions as appropriate.