FAQ

We accept reservations by phone at 0770.583.776  or directly at our location in– str Toamnei 18, Bragadiru (Prelungirea Ghencea area). Alternatively, you can email us at contact@zenpetclub.ro, or a Whatsapp message. https://wa.me/0770.583.776.

Vom răspunde solicitării între orele de program ale recepției: Luni -Vineri: 8-19, Sambata – Duminica 8-17.

The dog needs to have a complete vaccination scheme including the kennel cough vaccine (done 14 days prior to the accommodation if he does not already have one in term), internal and external deworming.
All this information must be found in the dog's health card that you will present at the check in.
In order to be able to provide the best care, you will need to inform us of any health condition before booking the room.

Also, the pet must be sociable with people.

She must be vaccinated, dewormed internally and externally.

All this information must be found in the cat's health card that you will present at the check in.
Pisicuțele pot to be cazate doar if au rapelul pentru vaccinul polivalent(cel anual) in termen sau făcut cu minimum 14 zile înainte de cazare.

In order to be able to provide the best care, you will need to inform us of any health condition before booking the room.

Check in
Monday - Friday: 3:00 PM - 7:00 PM
Saturday – Sunday: 3 pm – 5pm

Check-out:
Monday – Friday: 8:00 PM – 2:00 PM
Saturday – Sunday: 3pm – 5pm

***Check in’s and check out’s made outside these hours will be charged 50% of a night of accommodation.

*CHECK IN AND CHECK OUT CANNOT BE MADE ) OF THE RECEPTION SCHEDULE (example: 7:00 a.m. or 8:00 p.m.)

If our guests arrive before or leave after check-in/out times, this can disrupt our schedule and routine. Paying an early check-in or late check-out fee allows us to organize resources and staff so that we are prepared for your arrival or departure and provide you with excellent services.
These fees help cover the additional costs associated with additional care for your pet.

Additional costs are created due to the use of other accommodation spaces for delayed or for those who arrive earlier.
These spaces require additional cleaning and management operations, hence the additional fees; these fees also reflect our additional responsibility in the hours exceeded.

We can take care of rodents parrots and other cage birds.

Of course! We would even be glad to get to know each other before !
To ensure that we have time to provide you with as much information as possible, we recommend a phone call in advance to schedule your visit.

We will report the problem to you. We will manage the situation. We can provide him with food from our Pet Shop, which you will pay for at the end of the accommodation.

There are staff in the building at all times but who only intervene in emergency/force majeure situations.

As you know, you can opt for the extra webcam option that allows you watch your pet constantly.

In order to respect the rest hours of the puppies and not to disturb their sleep schedule, the employees circulate as little as possible in the premises between 22.00 and 07.00.

• health card
• mâncarea lui obișnuită sau o puteti achiziona din pet shop-ul nostru.
• litter (in the case of cats) or you can buy it from our Pet shop
• anything that will make it feel at home is welcome; that can mean- blanket, toys, etc…

We do everything to keep your dog/cat safe. Our staff is trained to identify problems. In case of a medical problem, we will be trying to get in touch with you first and together to manage the situation.

If we can't find you, we'll contact your vet (from the accommodation details) or the ambulance service collaborator. In case of emergency we will immediately

intervene with accredited medical personnel and then inform you about this.

Our main concern is the welfare and safety of our guests, so we can host any furry regardless of age if it has the full vaccination schedule and if he is in a good health condition.

Every day we guarantee at least 5 minutes play and love session for each kitten.

For extra play time and companionship, we offer the Cat sitter service.

Details : https://zenpetclub.ro/servicii-optionale/

Yes! We make sure that your pet is taken from home, subsequently benefits from our accommodation services and at the end, he will return home in the best condition.

* The pet must be accompanied (brought) by the owner to the Zen Pet Club transport car.

* Pet Taxi service is offered for the city of Bucharest and Ilfov County.
Details : https://zenpetclub.ro/servicii-optionale

We can administer oral treatments * in the form of pills or or solutions* , and external treatments.*
In these cases the treatment should be organized by you on days and hours ) in special or bags or boxes.
* We can administer the treatment only between 8.00 – 20.00

We do not administer injectable treatments.
* We only give treats to cats if they take them with their a food.

* This service (drug treatment) is charged. The price is 30 lei / day.

The damage caused in their rooms by the furry (valid only for dogs) will be subsequently borne by their owners in the amount of the value of the destroyed object or/and the cost of the repair work.

Ex: destruction of the floor.